PURPOSE OF YOUR WORK

At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests. As a member of our field operations team, you will be responsible for playing a key role in leading assigned restaurants and General Management team to achieve success across guest metrics, sales and profitability. Additionally, you will be empowered to act as a culture creator to ensure we are providing an environment for our restaurant employees to thrive, learn and grow with the company.

POSITION DESCRIPTION

• Works alongside the restaurant managers to develop plans for controlling all aspects of P&Ls and provides guidance on troubleshooting restaurant level issues
• Sets district budget goals monthly and meets regularly with their team to discuss current budget trends, communicating any variances to Company Operations Director
• Develops and coaches managers on running effective shifts, coaching and developing their employees and creating engagement within the restaurant and market
• Ensures that company standards for product quality and product safety are consistently met
• Reviews Guest feedback metrics and works with managers to increase Guest satisfaction levels by empowering them to resolve concerns as they arise as well as coach managers on being proactive
• Plans ahead with managers to identify, evaluate and respond appropriately to labor efficiency problems, cash/security issues, and health department inspections
• Accountable for creating a culture of employee engagement, learning & development as well as providing constructive feedback
• Oversees and inspects the execution of restaurant cleaning plans, maintenance

REQUIREMENTS

• High school diploma or general education degree (GED) required; college degree preferred.
• Food Safety Certified.
• Valid Driver’s License.
• 5 years' experience as General Manager or Multi-Unit operator.  
• Strong ability to lead and engage teams.
• Effective verbal and written communication skills
• High energy with a positive, customer-centric attitude
• Demonstrates ability to thrive in a fast-paced, fluid environment.
• Ability to proactively develop creative solutions. 
• Open avaialblity, including ability to travel as needed
• Commitment to our core values of integrity, service, excellence, and courage to be bold and grow.

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